> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.repark.at/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The gate is not opening

**The gate is not opening? Please quickly check the following points:**

1. **Are you at the correct garage?**
Please take a look at your booking. You will see **pictures of the entrance** there. Compare them with your current location to make sure you are standing in front of the right gate.
2. **Did you click the "Open" button?**
Make sure you have tapped the open button within your active booking.
3. **Reload the page**
Are you getting an error message or is nothing happening? Please **refresh the webpage completely** on your smartphone and try again.


**Still not working?**
If none of this helps, please give us a call. We are available 24/7.
📞 **24-hour Support Hotline:**
**+43 1 417 09 03**